User Support

Description

Position Summary: We are seeking a professional for customer service and video game event management, with strong communication skills, proactivity, and teamwork abilities. Key Highlights: 1. Customer service and video game event management experience. 2. Collaboration in creating and executing community schedules. 3. Daily server monitoring and user ticket resolution. **I. Requirements** * Professional Degree: Not specified. * Minimum two (02\) years of customer/user support experience via virtual platforms or in person. * Professional or recreational experience with massively multiplayer online games (MMORPGs). * Intermediate to advanced English proficiency. * Availability to work rotating shifts. \[Quarterly] * Experience handling users via social media. * Proficiency in Microsoft Office at least at the user level. * Prior experience preparing internal reports. **II. Skills** * Loyalty and commitment. * Honesty. * Assertive communication. * Adaptability and flexibility. * Working under pressure. * Proactivity and initiative. * Teamwork. * Responsibility. * Punctuality. * Creativity. **III. Responsibilities** * Prepare internal administrative, management, operational, and other reports. * Collaborate in creating and executing the community event schedule. * Conduct in-game and out-of-game research. * Host in-game events according to company directives and internal schedules. * Resolve user complaints, inquiries, and questions related to the assigned game and ensure user satisfaction. * Ensure users comply with the service policies of the assigned game. * Coordinate operations with other team members. * Monitor the status of servers and the assigned game daily. * Record daily user feedback and suggestions. * Support social media and forum management for the game alongside other team members. * Monitor and report any issues arising in the game to enable timely resolution. * Participate in monthly maintenance activities. **IV. Benefits** * Formal employment registration. * Monthly salary of S/ 1,500\.00. * Monthly transportation allowance of S/ 100\.00. * Two taxi rides per month covered by the company. * Dinners and taxis covered by the company on regular office maintenance days. * PROVIS food card worth S/150\.00 monthly. * EPS health insurance fully covered by the company (100%). * Career development path within the company. Salary: S/.1,500\.00 per month Workplace: On-site employment