Job Summary: We are seeking a professional to manage customer inquiries, requests, and complaints through various channels, ensuring follow-up and internal coordination. Key Highlights: 1. Comprehensive management of customer inquiries and complaints 2. Internal coordination for handling requests 3. Management of multiple customer service channels **Requirements** * Graduate or Bachelor's degree in Business Administration, Communications, Marketing, Business Management, or related fields. * Minimum 1 year of experience in customer service. * Prior experience in real estate or construction companies is desirable. * Experience in managing and tracking customer requests, complaints, and requirements. * Proficiency in customer service channels: email, phone calls, WhatsApp, and digital platforms. * CRM experience (Sperant or similar tools) is desirable. Main Responsibilities * Manage customer inquiries, requests, requirements, and complaints through various service channels. * Provide timely responses and conduct follow-up until resolution of each case. * Coordinate with different internal departments to ensure proper handling of requests. * Keep customers informed about the status of their requests. * Record and update information in management systems, CRM, and databases. * Ensure accurate documentation and traceability of handled cases. * Prepare management reports and performance indicators. * Identify and escalate critical or overdue cases for prompt attention. * Intermediate-level proficiency in Microsoft Office and Excel (formulas, filters, pivot tables). * Document management and database administration. * Drafting of emails, letters, and reports. **Working Conditions** * Work location: San Isidro * Salary: 1800 * 3 months RxH Monthly salary: S/.1,800\.00 Work location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
