CALL CENTER

Description

Job Summary: We are seeking a customer service professional to provide multichannel support, resolve inquiries and complaints, and ensure service quality. Key Highlights: 1. Multichannel customer service (calls, WhatsApp, email) 2. Resolution of inquiries, complaints, and requests 3. Case tracking and inter-departmental coordination **Requirements:** Completed high school education or currently enrolled in or having completed technical/university studies (PREFERRED) Minimum 6 months of experience in customer service, call center, or similar roles. Basic proficiency in Microsoft Office. Excellent verbal and written communication skills. Customer orientation, problem-solving ability, and teamwork skills. Availability to work on-site. **Responsibilities:** Provide customer assistance and guidance via phone calls, WhatsApp, email, and other communication channels. Record and update customer information in company systems. Resolve inquiries, complaints, and requests, ensuring timely and high-quality service. Track assigned cases and coordinate with relevant departments for resolution. Meet established customer service performance metrics and company protocols. Workplace: On-site employment