CALL CENTER

Description

Position Summary: We are seeking a professional to provide customer service and guidance, handling inquiries and complaints through various communication channels. Key Highlights: 1. Multichannel customer service: phone calls, WhatsApp, email 2. Resolution of inquiries, complaints, and requests 3. Teamwork and customer orientation Job Description: **Requirements:** Completed high school education or currently enrolled in or having completed technical/university studies (PREFERRED BUT NOT MANDATORY) Minimum 3 months of experience in customer service, call centers, or similar roles. Basic proficiency in Microsoft Office. Excellent verbal and written communication skills. Customer orientation, problem-solving ability, and teamwork. Availability to work on-site. **Responsibilities:** Provide customer service and guidance via phone calls, WhatsApp, email, and other communication channels. Record and update customer information in the company's systems. Resolve inquiries, complaints, and requests, ensuring timely and high-quality service. Follow up on assigned cases and coordinate with relevant departments for resolution. Meet established customer service performance metrics and company protocols. Work Location: On-site employment Salary: Starting from S/.1,130\.00 per month Work Location: On-site employment