Customer Service - Café

Description

Job Summary: We are seeking a passionate customer service professional who delivers a warm, agile, and professional experience, mastering the menu to guide customers and build trust. Key Highlights: 1. Offer a warm, agile, and professional service experience to customers. 2. Possess in-depth knowledge of the menu to effectively guide and recommend. 3. Handle complaints and difficult situations calmly and with practical solutions. Serve as the customer’s first point of contact, delivering a warm, agile, and professional service experience. Demonstrate thorough knowledge of the menu to guide, recommend, and foster a trusting relationship that encourages repeat visits. Responsibilities: * Greet and welcome customers following the store’s defined hospitality protocol. * Accurately, efficiently, and courteously take orders both in the dining area and at the cash register. * Know and communicate the full menu: specialty beverages, food items, and seasonal offerings. * Perform natural, non-intrusive suggestive selling (upselling). * Handle complaints and difficult situations calmly and with concrete solutions. * Maintain a clean and orderly dining area: tables, chairs, display cases, and self-service zones. * Operate the point-of-sale (POS) system, perform cash reconciliation, and process payments responsibly. * Report service incidents to the store manager for continuous improvement. * Intermediate English proficiency or another language is a plus. Requirements: * **Minimum 1 year of customer service experience in cafés, restaurants, or retail.** * Excellent verbal communication and positive body language. * Basic proficiency in POS systems and electronic payment methods. * Ability to work efficiently under high customer volume without losing composure. * Basic knowledge of or interest in specialty coffee (internal training provided). * Impeccable personal presentation and punctuality. Important Notes: * **Contract Type:** Full-time / Part\-time * **Availability:** Rotating shifts; weekends mandatory. If you meet the profile and are passionate about specialty coffee, please send your CV to aromattocafeoficial@gmail.com with the subject line: Customer Service. Salary: S/.1,100\.00 \- S/.1,130\.00 per month Work Location: On-site employment