Description
Position Summary:
We are seeking a Host to deliver a warm and efficient experience to both in-person and digital users, handling inquiries and coordinating requests with a proactive and empathetic attitude.
Key Highlights:
1. In-person and digital customer service experience
2. Proficiency in digital tools and social media
3. Proactive, empathetic, and collaborative attitude
Host responsibilities include delivering a warm and efficient experience to our users, both in-person and via digital channels.
Candidates must maintain excellent personal presentation, possess strong verbal and written communication skills, have basic proficiency in social media and digital tools, and demonstrate a proactive, empathetic, and collaborative attitude. Specific responsibilities include:
* Managing inquiries via WhatsApp, social media, and email.
* Recording and tracking requests, complaints, or appointments.
* Supporting internal coordination and routing of requirements.
* Maintaining a professional image aligned with company guidelines.
Minimum 2 years of customer service experience (in-person and/or digital).
Proficiency in digital tools (WhatsApp Business, social media, email).
Proactive, empathetic, and collaborative attitude; enjoys helping others and is organized, punctual, and committed.
Employment Type: Full-time, Contract-based
Contract Duration: 3 months
Salary: S/.1,750.00 - S/.1,800.00 per month
Education:
* Incomplete or ongoing Bachelor's degree (Preferred)
Experience:
* Customer Service and/or Administrative Assistance: 2 years (Mandatory)
Work Location: On-site employment