Customer Service Executive

Description

Position Summary: You will serve as the liaison between customers and internal departments, ensuring timely support and an excellent service experience throughout the commercial process. Key Responsibilities: 1. Manage electronic invoicing for orders and services 2. Coordinate timely preparation and dispatch of orders 3. Handle inquiries and track orders and warranties What Will Be Your Challenge? You will act as the liaison between our customers and internal departments, ensuring timely support throughout the entire commercial process—from invoicing to order dispatch—contributing to an outstanding service experience. What Will You Do? Manage electronic invoicing for spare parts, vehicle, and service orders. Coordinate with the Warehouse for timely preparation and dispatch of orders. Handle inquiries, requests, and issues related to the sales and invoicing process. Track orders, returns, warranties, and credit notes. Coordinate with Commercial, Treasury, Logistics, and Systems departments to ensure operational continuity. Prepare reports and report incidents to support continuous process improvement. Follow up with customers on credit lines and support collections management. Maintain up-to-date information and documentation for commercial processes. Join Crosland! At Crosland, with over 60 years of history, we are the exclusive distributor of BAJAJ (2- and 3-wheelers) in Peru and industry leaders in the distribution of genuine spare parts, lubricants, tires, and fast-moving consumer goods. We offer nationwide coverage and operate with a strong commitment to quality, innovation, and talent development. Requirements What Are We Looking For? Technical or university graduate in Administration, Accounting, or related fields. Experience in customer service, commercial support, invoicing, or administration. Intermediate-level proficiency in Microsoft Office. Basic knowledge of SAP is desirable. We value candidates with a service-oriented mindset, organizational skills, attention to detail, empathy, and the ability to solve problems under pressure.