Engineer, Inhouse Contracts

Description

Job Summary: Plan and coordinate timely field support for customers with parts contracts or field technical support agreements, managing technical support and product supply. Key Highlights: 1. Opportunity to make an impact and exceed what is possible. 2. A growth culture built on safety, wellbeing, inclusion, and collaboration. 3. Contribute to industry-leading solutions in the aggregates and mining industry. Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. **Job posting end date:** 09/16/2026 **Location:** Lima **Job Purpose:** Plan and coordinate timely field assistance for customer needs covered under parts contracts or field technical support agreements through Metso solutions, managing technical support, product supply, and services; evaluating and updating key operational and strategic parameters of the concentrator plant(s) under responsibility; ensuring compliance with Quality, Safety, Occupational Health, and Environmental Management System guidelines; and supervising staff under direct responsibility to follow the same guidelines. **Key Responsibilities:** Conduct planned visits to assigned customer plants per contract to gather operational information and identify customer opportunities/needs, coordinating findings with relevant internal departments. Support the account commercial team in agreed in-house activities with the customer. Responsible for reporting and advising stakeholders on inventory management processes related to usufruct contracts, in coordination with the company’s Contract Administration, Services, and Business Lines departments. Respond appropriately to customer requirements as stipulated in the contract governing their presence at the mine, coordinating with the dedicated warehouse personnel. Coordinate with the company’s technical departments to develop and track joint proposals that deliver suitable solutions aligned with customer needs—focusing on verifying the correct alignment between solution scope and customer expectations, particularly regarding spare parts, consumables, and services that may be bundled into spot or long-term service packages. Collect and transfer up-to-date market intelligence on competing products and services that could substitute our offerings. Provide technical support for tracking new strategic quotations related to services/products under assigned contracts. Maintain contact with customer maintenance, planning, operations, and contracts departments to identify and develop new technical requirements enabling contractual agreements and mutual work commitments. Conduct a minimum of monthly internal organizational meetings to define scopes for potential long-term contracts and spot/relevant order fulfillment, aligned with customer category. Other duties assigned by the immediate supervisor consistent with the job role. **Requirements:** Graduate, Bachelor’s degree holder, and/or professional title in Mechanical Engineering, Mechatronics, Metallurgical Engineering, Electrical Mechanical Engineering, Electronics Engineering, or related fields. Minimum 3 years of professional experience in similar roles within the industry. Knowledge of concentrator plant maintenance, crushing and grinding equipment, and related processes. Experience and/or knowledge in reliability and maintenance management. Familiarity with large-scale mining (Major Customers). Intermediate to Advanced proficiency in Microsoft Office (Word, Excel) Intermediate level of English proficiency **We Offer:** An organization that values diversity and inclusion as a strength to appreciate and maximize value across our organization—leveraging the knowledge, ideas, and perspectives of our people. A friendly, respectful environment that values high ambition, placing the customer at the center of everything we do—achieving results together through open and honest communication. Challenging opportunities contributing to the development and enhancement of Metso’s industry-leading solutions. Regular opportunities to collaborate within a global community. Pride in contributing to an industry leader delivering end-to-end solutions and services globally for the aggregates, mineral processing, and metal refining industries. Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. How to join \- Working at Metso \- About Metso \- Diversity and Inclusion \- Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end\-to\-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5\.3 billion. Metso is listed on the Nasdaq Helsinki. metso.com