HOTEL RECEPTIONIST

Description

Job Summary: We are seeking a responsible, organized, proactive, and charismatic Hotel Receptionist with an excellent service attitude and strong communication skills. Key Highlights: 1. Opportunity for professional growth within the hotel. 2. Continuous training and guaranteed learning. 3. Excellent working environment. JOIN LOS MIRTOS SUITE & HOTEL! At **Los Mirtos Suite & Hotel**, we are looking for a **Hotel Receptionist** who is responsible, organized, proactive, and above all, charismatic — with an outstanding service attitude and ease in communicating with our guests. REQUIREMENTS * With or without experience in hotel front desk operations. * Basic knowledge of cash handling and billing. * Basic computer and office software proficiency. * Strong communication skills and friendly interaction with guests. * Ability to resolve issues quickly and courteously. * Availability for full-time employment. * Availability to work rotating shifts. * Availability to work on-site in **Lince**. MAIN RESPONSIBILITIES * Perform **check-in and check-out** procedures. * Provide courteous, efficient, and personalized service to guests. * Address guest requests, inquiries, and needs during their stay. * Handle, resolve, and record guest complaints, feedback, and incidents. * Promote sales of rooms, additional products, and hotel services. * Offer services such as **early check-in, late check-out, meals, and other complementary services**. * Make and confirm reservations via phone calls, WhatsApp, email, and digital platforms. * Properly receive and hand over shifts, reporting incidents and pending tasks. * Manage the front desk cash register: process payments, perform daily closings, reconcile cash, and control payments. * Issue receipts, invoices, and send corresponding documentation. * Track outstanding accounts, reservations, payments, and guest or corporate documentation. * Record information in the incident logbook, incident report, and Book of Complaints. * Coordinate with Housekeeping, Maintenance, Cafeteria, and Administration departments to ensure proper guest service. * Verify that the front desk has all necessary materials, documents, and supplies for daily operations. * Support the front desk team and uphold the hotel’s established service standards. COMPETENCIES * Charisma and service orientation. * Responsibility and punctuality. * Effective communication. * Organization and attention to detail. * Proactivity and initiative. * Honesty and commitment. * Teamwork capability. * Appropriate handling of high-pressure situations. BENEFITS * Timely salary payments. * Monthly rotating schedules. * Positive working environment. * Continuous training and learning opportunities. * Opportunities for career advancement within the hotel. **Position Type:** Full-time, permanent, and internships **Work Schedule:** Rotating 8-hour shifts. **Work Modality:** On-site employment. **Work Location:** Los Mirtos Suite & Hotel – Lince, Lima. Salary: Starting from S/.1,200.00 per month Work Location: On-site employment