Job Summary: Plan, direct, and supervise branch activities, executing strategies to optimize processes and ensure objective achievement. Key Responsibilities: 1. Lead and motivate staff to achieve goals. 2. Implement action plans to improve service quality. 3. Advise internal and external customers. **Job Description** ---------------------- Plan, direct, and supervise all activities of the branch under your responsibility and ensure process optimization. Execute strategies across platform, operations, and acquisition areas to achieve objectives. Ensure that your staff is adequately informed and trained on processes and procedures—including those for new products—and monitor proper compliance. Continuously motivate staff and analyze all relevant information to develop strategies guiding your team toward achieving branch objectives and goals, as well as making sound decisions. As the Branch Service Quality Responsible, implement timely action plans to ensure progressive improvement toward the Bank's defined standards. Serve, inform, advise, and resolve inquiries from both internal and external customers. Ensure the branch maintains sufficient stock of required office materials and supplies to operate without disruption. **Candidate Requirements** -------------------------- * University degree in Business Administration, Marketing, or related fields. * Minimum 3 years of experience in similar positions. * Minimum 2 years of experience in banking and/or insurance sectors. * Experience managing personnel. * Experience handling performance indicators. * Intermediate Excel proficiency. * Availability to work onsite Monday through Sunday, 9:30 AM to 7:00 PM, with one day off per week. This position is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront—driving us to constantly reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
