Commercial Promoter - Chacarilla

Description

Job Summary: We are seeking a dynamic and proactive Commercial Promoter to provide information, manage sales of language services, and support administrative tasks. Key Highlights: 1. Dynamic and proactive role with a focus on customer service. 2. Opportunity to work in the promotion and sale of educational services. 3. Administrative support and process management with direct impact. Job Description **Commercial Promoter \- Chacarilla** **Job Summary:** We are looking for a dynamic and proactive **Commercial Promoter**, with excellent communication skills and strong language proficiency. The role involves providing information about the unit’s programs and serving the general public in a courteous and efficient manner to increase sales of PUCP Language Services, as well as supporting administrative tasks at each campus. **Responsibilities:** * Provide up-to-date and timely information to users, students, scholarship recipients, and potential customers regarding all academic services and materials offered by PUCP Languages through communication channels (in-person, online, email, campus email, and telephone), managing the creation of email response templates to expedite inquiry handling, and advising students during their online registration process. * Manage the sales flow of services and purchase of materials, as well as related operations (manual registration in case of extranet failures, special registrations \- issuance of TCI for all PUCP scholarship recipients and internal scholarships conducted monthly in coordination with the Scholarship Office \-, issuance of credit notes, refunds, credit note incidents, etc.), tracking delivery of books/digital or home-delivered academic materials as appropriate for companies and scholarship recipients, processing requests for return of purchased academic materials, among others), and maintaining corresponding records in the unit’s systems. * Register class schedules in the Languages system (processing information on canceled and expired classes), follow up on temporary registrations, special registrations, and enrollment data entry for diploma program students, as well as updating grade records in Campus, reviewing progress of Children and Juniors program students, and creating new courses in the Languages system while informing relevant departments for dissemination. * Receive Zoom and Cambridge One links and upload this information to the extranet several days before course registration begins. * Perform daily book inventory counts and prepare the monthly stock ledger, monitoring its control to project orders for new materials for the next cycle, as well as performing daily cash closing and related documentation. * Handle student requests for certificates and academic transcripts, preparing required documents as needed, and managing the official documents email account for issuing certificates, diplomas, and maintaining the database for dissemination. * Provide support for cases reported in the complaints book, as well as handle exceptional student withdrawal requests. * Process refunds, manage student refund requests with the PUCP Treasury Office (preparing letters), register in SGPUCP, perform bank transaction exchanges (SICOP), and track the entire process until payment is completed to the student. * Perform other complementary or related duties assigned by the immediate supervisor. **Requirements:** * Completed technical studies in: Administration, Tourism and Hospitality, Communications, Accounting (Preferred). * Minimum 1\.5 years of experience in service, commercial, or sales roles. * Experience as a service promoter or cashier (Preferred). * Proficiency in Microsoft Office and intermediate-level English. Salary: S/.1,600\.00 per month Work Location: On-site employment