Receptionist - Customer Service

Description

Position Summary: Provide efficient customer and visitor service, manage company reception, coordinate equipment delivery and receipt, and support the commercial department, ensuring high-quality service. Key Responsibilities: 1. Efficient customer and visitor service, managing the reception. 2. Coordination of delivery and receipt of surveying equipment. 3. Administrative and customer service support to the commercial department. Position Objective: Provide efficient customer and visitor service, manage company reception, coordinate delivery and receipt of surveying equipment, and support the commercial department in administrative and customer service activities, ensuring high-quality service and proper equipment control. Main Responsibilities Reception: * Greet and assist customers, suppliers, and visitors. * Answer telephone calls, emails, and messages. * Coordinate meeting schedules and customer appointments. * Receive and forward correspondence and documentation. * Maintain a tidy and presentable reception area. Delivery and Receipt of Surveying Equipment: * Prepare equipment for delivery by verifying its condition. * Record equipment delivery and return using established forms or systems. * Explain equipment contents to customers and verify receipt of all accessories. * Inspect equipment condition upon rental return. * Report damages, shortages, or anomalies to the technical department head. Commercial Support: * Prepare quotations and follow up on commercial opportunities. * Respond to customer inquiries regarding products, rentals, and services. * Coordinate delivery and return scheduling with customers. * Update the customer and commercial opportunity database. * Assist in preparing commercial reports. * Coordinate with sales, logistics, and technical service departments to ensure timely service. * Conduct post-sales follow-up to measure customer satisfaction. Requirements Education: * Technical or university degree in Administration or related fields. Experience: * Minimum 1 year in customer service, reception, sales, or administration. * Experience in equipment rental or sales companies, construction, or mining is desirable (but not mandatory). Knowledge: * Microsoft Office (Excel, Word, Outlook). * ERP or CRM system experience (desirable). * Inventory control. * Basic knowledge of surveying equipment (desirable). * Preparation of quotations and commercial documents. Competencies: * Excellent customer service skills. * Effective communication. * Organization and planning. * Responsibility and orderliness. * Proactivity. * Ability to work under pressure. * Teamwork. * Honesty and confidentiality. Performance Indicators (KPIs): * Accuracy in equipment registration and control. * Adherence to delivery and receipt timelines. * Customer satisfaction level. * Response time to commercial inquiries and requests. * Follow-up compliance for quotations and commercial opportunities. Work Relationships Reports to: Commercial Manager Coordinates with: * Commercial Department. * Technical Department. * Logistics. * Administration. * Customers and suppliers. Salary: Up to S/.1,700\.00 per month Work Location: On-site employment