Customer Service and Operations Assistant

Description

Job Summary: We are seeking a Customer Service and Operations Assistant to manage interactions, coordinate technical services, and provide administrative support. Key Responsibilities: 1. Proactive resolution of customer problems and inquiries. 2. Manages, coordinates, and schedules technical service. 3. Preparation of quotations and administrative support. At A\&A Copiadoras, an importer and distributor of office equipment and technology, we are looking for a **Customer Service and Operations Assistant** to join our team. **Responsibilities:** * Customer Service: Timely reception and response to phone calls, WhatsApp messages, and emails; proactive resolution of problems and inquiries. * Technical Service Management: Administer, coordinate, and schedule technical service; generate service reports; maintain smooth communication among customers, technicians, and management. * Administrative Support: Prepare quotations, issue shipping guides, handle documentation processes, and maintain an organized filing system. **Requirements:** * Education: Technical or university degree in Administration, Secretarial Studies, Communication Sciences, or related fields. * Experience: Minimum of 1 year in reception, customer service, or administrative assistant roles. * Skills: High level of proactivity, excellent organizational skills, problem-solving orientation, and ability to work under pressure. * Tools: Proficiency in Microsoft Office (Word, Excel) and email/WhatsApp management. **Competencies:** * Assertive communication and courteous demeanor. * Punctuality and sense of urgency. Interested candidates should additionally send their CV to number 924 975 187\. Location: Santa Catalina, La Victoria. Employment Type: Full-time. Salary: S/.1,600\.00 \- S/.1,800\.00 per month. Workplace: On-site employment.