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Job Summary: Doctocliq is seeking an empathetic and analytical Technical Support Analyst to join our Customer Satisfaction team, providing support and improving processes for healthcare clients. Key Highlights: 1. Resolve technical issues and contribute to continuous improvement 2. Customer-centric approach for technical inquiries 3. Participate in process and product improvements through continuous feedback **About the Company:** Doctocliq is a SaaS platform for the healthcare sector. With our cloud-based platform, we streamline clinical and administrative management for clinics and medical practices through our 360° suite of solutions, helping our clients across 19+ countries optimize their operations. Our mission is clear: transform healthcare businesses and make them more profitable. Within the **Customer Satisfaction** team, we are looking for a **Technical Support Analyst** who combines empathy, clear communication, and analytical thinking. If you enjoy helping others, solving technical problems, and contributing to continuous improvement, this role is for you. **What We’re Looking For** * 3–4 years of technical support experience, preferably in technology companies. * Excellent verbal and written communication skills. * Ability to logically and systematically diagnose and resolve issues. * Empathetic and friendly attitude when interacting with users of varying technical proficiency. * Basic proficiency with tools such as CRM systems, ticketing platforms, and operating systems. * Ability to generate reports and interpret departmental metrics. **Key Responsibilities** * Resolve technical inquiries via **chat, email, or phone**, with a customer-centric focus. * Diagnose and escalate incidents in coordination with other teams when necessary. * Train users and guide them through account configuration. * Document issues and solutions in our knowledge base. * Participate in process and product improvements through continuous feedback. * Create and update written and video tutorials. * Follow up with customers for activation and retention. * Draft **clear announcements** regarding updates and new features. * Support key initiatives for customer satisfaction. **Benefits and Conditions:** * Hybrid work model (02 days per week at the Corpac office in San Isidro). * Monday–Friday schedule, 11 a.m.–8 p.m., with flexible hours. * Free access to learning platforms. * A paid day off on your birthday and a half-day off on your children’s birthdays. * Annual contract with all statutory benefits. Salary: S/.2\.00 \- S/.3\.00 per hour Application Questions: * Have you worked in SaaS? * Which CRM or ticketing platform have you used previously? * What is your salary expectation? Work Location: Hybrid in San Isidro 15036
