Job Summary: Support, train, and provide ongoing assistance to BKs, ensuring timely closure of assigned cases and maintaining effective communication. Key Highlights: 1. Opportunity for growth and continuous training 2. Positive work environment 3. Willingness to learn internal processes Main Responsibilities: • Support, respond to inquiries, and train BKs via the Rímac platform. • Provide ongoing support and guidance on processes and platform usage. • Follow up on assigned tasks via phone calls and emails. • Ensure timely and accurate closure of assigned cases. Requirements: • Currently pursuing or having completed technical or university studies (preferred). • Experience in insurance or similar roles (preferred but not mandatory). • Basic knowledge of customer service and case tracking. • Proficiency in email and digital tools. • Strong communication skills, organization, and willingness to learn internal processes. We Offer: • Formal employment contract. • Positive work environment. • Opportunity for growth and continuous training. • Working hours: Monday to Friday, 9 a.m. to 6 p.m. • 3 days onsite and 2 days remote. -Requirements- Minimum education: Technical years of experience