On-site Technical Support

Description

Job Summary: We are seeking a Help Desk Operator to provide technical support to users, manage hardware, software, and application incidents, and ensure proper tracking and closure of tickets. Key Responsibilities: 1. User technical support for hardware, software, and applications. 2. Incident management and tracking reported by users. 3. Proper incident registration and closure. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical or university bachelor's degree in Systems Engineering or related field. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 2 years of experience in on-site technical support. Responsibilities: \- Provide technical support to users regarding laptop hardware, base software, office software, and applications. \- Ensure operational continuity, during agreed working hours, for the incident support service reported by users of systems covered under the service scope. \- On-site incident resolution for applications. \- Record all incidents occurring during the assigned shift. \- Continuously monitor pending tickets and ensure their proper closure. Schedule: Mon\-Sat Full-time mode: 8 hours per day (rotating shifts between 7 AM and 9 PM; minimum entry time is 7 AM and maximum exit time is 9 PM) \- Saturdays from 7 AM to 1 PM Benefits: Join the América Móvil Group. 100% payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates must send their CV along with preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the selection process." We invite you to visit our website. Employment Type: Full-time Salary: S/.1,600\.00 per month Application Questions: * What are your salary expectations? * Do you agree with the required on-site presence and scheduled working hours? * What is your DNI number? * Are you a technical graduate or university bachelor? * Do you have 2 years of experience providing on-site technical support?\*Please detail Work Location: On-site employment