Sales Operations Team Lead - Lima, Peru

Description

Job Summary: We are seeking a highly analytical and structured Sales Operations Team Leader to lead the commercial back-office and supply chain operations in Peru. Key Highlights: 1. Lead commercial back-office and supply chain operations 2. Ensure business scalability and inventory control 3. Drive process excellence and AI-powered automation **Bold** Our company was founded in May 2019 by an exceptional team with unique experience; the founding group includes the creators of PayU Latam and other fintech experts. We are building payment and banking solutions for SMEs, freelancers, and entrepreneurs in Colombia. Currently, we have over 450\.000 registered customers on our platform and have raised more than USD $120 million in domestic and foreign investment funds. We are one of the fastest-growing fintech startups in Latin America. Bold is a fintech that provides micro-entrepreneurs with a payment solution to accept debit, credit card, and e-wallet payments via POS terminals and payment links. However, Bold’s vision extends beyond being a payments company—we are working to become a comprehensive financial and technology services platform for small businesses in the country, complementing our payment and banking offerings with related software products aligned with our full value proposition. Bold’s mission is to unlock the potential of entrepreneurs. At Bold, we firmly believe that we can help small entrepreneurs grow their businesses by offering tailored, user-friendly, and accessible financial and technology services. At Bold, we define the following values as the pillars of our organizational culture: Mastery, Critical Thinking, Teamwork, Sense of Urgency, Openness, and Customer-Centricity. For more information about Bold, visit our website: https://bold.co **The Role:** We are looking for a highly analytical, structured, and results-oriented Sales Operations Team Leader to lead the commercial back-office and supply chain operations in Peru. Reporting directly to the Sales Operations Manager, you will serve as the local operational engine responsible for ensuring that every merchant or customer receives their terminals (POS/terminals) and supplies in record time—guaranteeing business scalability, rigorous inventory control, financial excellence in collections/portfolio management, and technological integration of processes. **Your Responsibilities:** Logistics, Inventory, and Supply Chain (POS \& Terminals) * Stock Control and Traceability: Oversee the hardware lifecycle (receipt, customs clearance/reception, storage, configuration, dispatch, reverse logistics, and decommissioning). * Vendor Management: Monitor performance of logistics operators, carriers, and suppliers located in Peru, ensuring strict adherence to SLAs for delivery (Lima and Provinces) and optimizing operational costs. * Demand Planning: Balance local inventory against commercial team forecasts without incurring excessive storage costs. (Desirable) Financial Control and Operational Reconciliation * Portfolio and Collections Management: Monitor collections tied to sales by commercial executives, terminal leasing or sales; coordinate invoicing and implement controls to mitigate operational risk. * Reconciliation of Discrepancies: Resolve inconsistencies among deposits, collections, settlements, and physical vs. system inventory. Process Excellence, Automation, and Artificial Intelligence * Standardization and SLAs: Ensure strict execution of Service Level Agreements (SLAs) across Commercial, Operations, Technology, and Customer Service teams. * Workflow Automation: Identify repetitive tasks in daily operations and implement tools (no\-code/low\-code, scripts, API integrations, or AI) to reduce cycle times and minimize manual error rates. * Incident Management: Resolve complex escalations (stock losses, widespread terminal failures, regional delivery delays) using structured problem-solving methodologies (Root Cause Analysis). Analytics, Reporting, and Data Governance * KPI Monitoring: Measure and periodically report on the performance of Peru operations via executive dashboards. * Governance and Auditing: Maintain clean, documented, and fully auditable processes, ensuring compliance with internal and regulatory requirements. **What We Offer You:** Indefinite-term employment contract Hybrid work model ‍ ️100% covered EPS health insurance Competitive salary Financial support for education World-class technologies and processes ️ Additional days off beyond standard vacation entitlements Vision care allowance ❤️‍Emotional well-being support * Bachelor’s degree in Industrial Engineering, Business Administration, Economics, Logistics, International Business, or related fields. (Desirable: Specialization/Postgraduate degree in Supply Chain, Operations, or Analytics.) * Minimum 3–5 years of experience in leadership or operational coordination roles within fintech, paytech, telecommunications, retail, or technology startups with nationwide coverage in Peru. * Proven experience managing logistics providers (3PL) and national distribution (Lima \+ Provinces). * Direct experience managing inventory control models for technology equipment/hardware. * Experience designing processes, defining SLAs, and leading optimization/automation initiatives. * Analytics/BI Tools: Advanced proficiency in SQL, Power BI, Tableau, or Google Looker Studio for tracking model development. * Management Systems: Proficient use of ERPs (SAP, NetSuite, Salesforce, or proprietary PayTech platforms), CRMs, and WMS. * Automation Tools: Familiarity with Make, Zapier, basic Python, or AI-assisted productivity tools for workflow automation. Analytical and Data\-Driven Mindset: Ability to translate fragmented data into concrete operational and financial decisions. * Adaptive Leadership and People Focus: Capacity to guide and align local commercial, operational, and logistics teams under pressure. * End\-to\-End (E2E) Perspective: Understanding how a back-office failure impacts the company’s P\&L and the end-customer experience. * Strategic Problem Solving: Solid judgment to weigh impact versus risk in fast-growth environments. **Personal Data Processing Authorization** By submitting your application and providing your personal data, and in compliance with current personal data protection regulations, you unambiguously and voluntarily authorize the processing of your personal data in accordance with the purposes outlined in Bold Companies’ Personal Data Processing Policy, available on their websites https://bold.co and https://boldcf.co. As the Data Subject, you are entitled to the rights established under Law 1581 of 2012 and related complementary or amending regulations, especially the rights to know, update, correct, or request deletion of your data, and to revoke the authorization you have granted for the use of your personal data. To exercise your rights as Data Subject, Bold Companies provide the following channels: For Bold.co and Bold Capital cases: Email: soporte@bold.co, Bold Chat: https://bold.co/, Phone: 60(1\) 508 5776 For Bold CF cases: Email: soporte@boldcf.co, Bold Chat: https://boldcf.co, Phone: 60(1\) 254 3084