Post-Sales Architect

Description

Position Summary: Manage and ensure proper handling of post-sales requirements, guaranteeing quality standards and contributing to customer satisfaction. Key Responsibilities: 1. Coordination of field technical inspections with various teams. 2. Follow-up and verification of post-sales work according to specifications. 3. Preparation of progress reports and indicators for continuous improvement. **Position Objective:** Manage and ensure proper handling of customers' post-sales requirements, guaranteeing compliance with quality standards, response timeframes, and warranty conditions, thereby contributing to customer satisfaction and the company's reputation. **Requirements:** * Required degree(s) or training: Architecture. * Years of experience: Minimum 3 years of professional experience. * Specific experience in: Real estate or real estate project post-sales management; warranty handling and direct customer interaction; coordination with contractors and suppliers. * Required tools or software: S10, Sperant, MS Office (Intermediate Excel), incident management software, blueprint reading (Intermediate AutoCAD). **Responsibilities:** * Receive, register, and manage customer post-sales complaints and requests (e.g., cracks, leaks, finishes, installations, etc.). * Coordinate field technical inspections with suppliers, contractors, engineers, and site supervisors. * Monitor execution and closure of post-sales work within established timeframes. * Verify that all interventions comply with technical specifications, contracts, and warranty policies. * Prepare progress reports, post-sales indicators, and reports on recurring incidents for continuous improvement. **Technical and Soft Skills** * Technical: Knowledge of construction processes and finishes. Blueprint and technical specification interpretation. Warranty and contract management. Timeline control and incident tracking. * Soft Skills: Customer orientation. Effective communication and conflict resolution. Organization and planning. Negotiation ability. Benefits: * Formal employment registration from day one, including all statutory benefits. * 50% coverage under Pacífico EPS (optional). * Growth opportunities and career path within the real estate sector. * Pleasant work environment with a committed and professional team. Employment Type: Full-time Salary: Starting from S/.3,500\.00 per month Application Question(s): * What is your salary expectation? * What is your availability to start working with us? * What is your proficiency level with S10, Sperant, and AutoCAD? * Please detail your experience in real estate or real estate project post-sales management. * Please detail your experience in warranty handling and direct customer interaction. Work Location: On-site employment