Operations and Reservations Assistant

Description

Job Summary: Reservations Assistant providing administrative and operational support in managing reservations, confirmations, and documentation for tourism services. Key Highlights: 1. Administrative and operational support in managing tourist reservations. 2. Internal coordination and customer service in the tourism sector. 3. Opportunity to grow within the tourism industry. Rainbow Investment is looking for a Reservations Assistant! Work Modality: On-site, Cusco Main Function Provide administrative and operational support to the coordination team by managing reservations, confirmations, and documentation to ensure proper execution of tourism services. Main Responsibilities Reservation and Confirmation Management Receive and process passenger reservations through various channels. Confirm services such as accommodation, trains, entrance tickets, and guides. Keep the reservation system up to date. Communicate confirmations and reminders to passengers. Administrative and Operational Support Prepare daily passenger lists for coordinators and guides. Archive vouchers, receipts, and reports. Assist with purchasing and tracking of tourism tickets. Record petty cash transactions and assist with internal reporting. Internal Coordination Coordinate information among sales, operations, and customer experience (CX) teams. Communicate last-minute changes to coordinators and passengers. Support preparation of operational materials and briefings. Provide support during peak-demand seasons. Customer Service Resolve basic inquiries regarding reservations and services. Escalate complex cases to the appropriate department. Maintain courteous and professional communication across all channels. We seek organized, proactive individuals eager to grow in the tourism industry. POSITION PROFILE Technical or university education in Tourism, Administration, Hospitality, Secretarial Studies, or related fields. Knowledge of tourist reservation management, customer service, and operational administration. Minimum 1–2 years of experience in travel agencies, hospitality, or tourism operations—preferably in Cusco. Intermediate English proficiency. Proficiency in digital tools and reservation systems. Courses or training in customer service, tourism administration, or operational management (preferred). Strong organizational, communication, and pressure-management skills. Proactivity, responsibility, and service orientation.-Requirements- Minimum Education: University graduate 1 year of experience Skills: Team management, Microsoft Excel Keywords: helper, assistant, auxiliary, aux, auxiliary, assistant, helper, aide, operations, operations