Job Summary: We are seeking a professional to manage communication with customers, identifying opportunities for improvement, growth, and sales in every interaction—combining customer service with commercial acumen. Key Highlights: 1. Hybrid customer service and sales role with a proactive focus. 2. Identification of business opportunities based on customer needs. 3. Every conversation is an opportunity to detect improvement or growth. We seek a person who manages customer communication—not only to resolve queries but also to identify opportunities for improvement, growth, and sales within each interaction. This role combines customer service with commercial judgment. It is neither a passive nor purely operational role. Role Objective: To serve customers efficiently while detecting real business opportunities arising from their needs, challenges, or growth. Main Responsibilities: - Respond clearly and promptly to customer inquiries and requests - Understand the customer’s context (how they use the system in their operations) - Ask questions that help uncover implicit needs - Identify: * Customers with growth potential * Operational issues requiring resolution * Opportunities for customization or improvement - Follow up on relevant conversations - Escalate or refer commercial opportunities as appropriate - Avoid closing conversations without exploring context or opportunity Operational Responsibilities (controlled): - Record key customer information. - Update follow-up statuses. - Maintain basic order in the conversation flow. These tasks must not displace the commercial focus of the role. Role Approach: Every conversation with a customer is an opportunity. We expect the candidate to: * Go beyond technical answers * Understand what the customer truly needs * Detect when an opportunity for improvement or growth exists . -Requirements- Minimum Education: High School Diploma 1 year of experience Age: between 18 and 38 years Keywords: care, salesman, saleswoman, seller, vendedor, comercial, salesperson