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Controller / Call Center / Santa Anita

S/1,570/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: We are seeking a Controller / Operational Control and Management professional to prepare, monitor, and analyze operational reporting, ensuring data quality and consistency while adapting to environmental changes. Key Highlights: 1. Talent development and career path in an innovative environment. 2. Key role in the preparation and analysis of operational reporting. 3. Use of advanced technologies such as MySQL, Power BI, and AI tools. YOUR OPPORTUNITY STARTS HERE — JOIN TECH CENTER GROUP! We are **Tech Center S.A.C.**, a young, agile company focused on talent development, enabling us to innovate and create an environment where individuals can grow, take on new challenges, and build a career path. Additionally, we combine technology and people management to deliver efficient solutions to our clients, rapidly adapting to environmental changes. Due to our continuous growth and development, we are seeking top talent to fill our current vacancies. We are currently looking for: CONTROLLER / OPERATIONAL CONTROL AND MANAGEMENT WHAT WILL MY RESPONSIBILITIES BE? * Prepare and update operational reporting for various campaigns and services. * Conduct operational cut-offs and generate information for operational tracking. * Prepare and send daily and weekly reports to clients and internal departments. * Load, update, and maintain operational databases. * Create and manage campaigns in CRM according to operational needs. * Monitor management indicators (KPIs), productivity, and goal achievement. * Review goal and campaign compliance. * Analyze metrics and identify trends and improvement opportunities. * Detect deviations in key operational indicators. * Follow up on operational incidents and perform necessary coordination. * Update and maintain automated reporting in Business Intelligence tools. * Perform data loading and updating in **MySQL and Power BI**. * Adapt tables, structures, and formats required for dashboard creation. * Validate data quality and consistency prior to loading and processing. * Manage reporting for multiple clients and different platform instances. * Support implementation and configuration of new campaigns. * Assist in field validation and maintenance of the data dictionary. * Document processes and maintain backups of information databases. WHAT QUALIFICATIONS MUST I MEET? * Intermediate-level **Excel** proficiency, including pivot tables and Power Query. * Basic knowledge of **database languages**. MySQL experience preferred. * Basic knowledge of **Power BI**. DAX experience preferred. * Basic understanding of **ETL processes**. * Basic knowledge of **CRM** (preferred). * Familiarity with Artificial Intelligence tools such as **ChatGPT or Claude**, applied to work tasks. * Ability to handle and analyze information from multiple clients and campaigns simultaneously. * Ability to work with large volumes of data while maintaining data quality. * Willingness to learn new tools and processes. WHAT SKILLS AND COMPETENCIES SHOULD I POSSESS? * Analytical and interpretive capability regarding information. * Attention to detail and precision in data handling. * Logical thinking and ability to identify deviations. * Organizational skills and capacity to prioritize tasks. * Proactivity and results orientation. * Ability to work under pressure and meet deadlines. * Strong written communication and task follow-up skills. * Ability to work collaboratively and coordinate across departments. * Adaptability and willingness to learn. WHAT IS MY WORK SCHEDULE? **Monday to Saturday, 9:00 a.m. to 6:00 p.m.** WHAT BENEFITS WILL I RECEIVE? * Base salary of **S/ 1,400.00**. * Variable bonus of **S/ 100.00**. * **S/ 70.00 mobility allowance**. * REMYPE payroll registration. * Opportunity for career progression. * Timely payments. **Work Modality:** On-site — Central Office. **TECH CENTER, EMPOWERING YOUR TALENT!** Salary: S/.1,570.00 per month Work Location: On-site employment

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Posted by

María García

Indeed · HR

Location

María García

Indeed · HR

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