Coordination and Follow-up Desk Agent

Description

Job Summary: This role involves answering customer calls, logging requests, monitoring field technicians, and ensuring complete documentation for each case. Key Responsibilities: 1. Customer request handling and management. 2. Coordination and performance monitoring of field technicians. 3. Accurate case documentation. -Answer customer calls and log their requests into the ticketing system. -Monitor field technicians to ensure they meet their scheduled arrival times. -Ensure each case is thoroughly documented before closure.-Requirements- Minimum education: Technician years of experience Knowledge: Communication, Writing, Customer Service Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante