Position Summary: We are seeking a DESK SUPERVISOR to monitor time compliance and manage operational incidents in the telecommunications sector. Key Responsibilities: 1. Time control and work order closure 2. Operational incident management and action coordination 3. Preparation of progress and productivity reports At **FIBRATEL COM S.A.C.**, a nationwide telecommunications company, we are seeking a **DESK SUPERVISOR** to monitor service response time compliance and work order closure. Main Responsibilities: * Monitor compliance with service response times and work order closure. * Manage operational incidents reported by technicians or monitoring systems. * Prepare daily reports on progress, productivity, and service compliance. * Maintain constant communication with operational departments to ensure service continuity. * Identify delays or deviations in operations and coordinate corrective actions. * Supervise accurate information recording in the company’s operational systems. Requirements: * Graduate or technical professional in Telecommunications Engineering, Industrial Engineering, Business Administration, or related fields. * Minimum 6 months of experience in the field. * Intermediate-to-advanced proficiency in **Excel** and office productivity tools. * Immediate availability – location: **Lima**. We Offer: * Formal employment registration from day one. * Competitive salary and career advancement opportunities. * Positive work environment. Employment Type: Full-time Application Question(s): * Are you available to join immediately? * Do you have prior experience working as a desk supervisor? Work Location: On-site employment