Job Summary: Grupo Rokys is seeking a technology- and service-driven Help Desk Assistant to resolve incidents and provide technical support in a dynamic environment. Key Highlights: 1. Manages and resolves technological incidents and requests. 2. Provides technical support to users for equipment and applications. 3. Opportunity to impact business operations. **Join Grupo Rokys and advance your technology career!** At **Grupo Rokys**, a leading Peruvian foodservice company experiencing continuous expansion, we are looking to bring onboard a passionate **Help Desk Assistant**, driven by technology and user service. **Responsibilities:** * Manage and resolve incidents and requests through multiple channels (phone, email, and digital platforms). * Provide technical support to users for equipment (PCs, laptops, mobile devices, servers, peripherals, printers) and internal software tools and applications. * Conduct end-to-end tracking until successful resolution of each incident. * Escalate cases when appropriate, ensuring prompt resolution. * Apply best practices and methodologies from the IT department. * Keep the IT portal updated with the status of all requests. * Propose improvements and initiatives to optimize Help Desk operations. * Train users on systems, ERP, POS, and digital tools. * Coordinate with vendors to efficiently resolve incidents. **Requirements:** * Minimum 3 years’ experience in restaurants, the foodservice sector, or industrial companies. * Technical or university education in Systems Engineering or related fields. * Knowledge of ITIL or other service management frameworks (preferred). * Specialization in Service Management (preferred). * Availability to work onsite in San Luis. **Why join us?** * Become part of a solid, reputable, and continuously growing company. * Have the opportunity to directly impact business operations. * Work in a dynamic, challenging, and continuously improving environment. **Apply now and become part of a company that grows with you.** Employment Type: Full-time Application Question(s): * State your salary expectations. * Which district do you live in? * Are you currently studying? Please indicate class schedules. Work Location: Onsite employment