




Summary: This role involves managing incidents, resolving problems, monitoring applications in production, performing minor fixes, and provisioning infrastructure using DevOps pipelines. Highlights: 1. Focus on Production Environment and Application Monitoring 2. Involves Incident Management, Problem Management, and Debugging 3. Opportunity for Infra Provisioning using DevOps Pipeline (Terraform) Job Description: **Service Scope:** * Incident Management \- Triage is in scope. Setting up the NOC bridge is the responsibility of the GMF NOC team and incase resolution warrants code fixes it will be hand\-off to GMF L3/L4 team. * Problem Management / RCA * Only Prod Environment is in Scope * Application Monitoring of all components in Production * Coordination between the team to resolve the issues * Debugging of issue * Minor fixes only in scope i.e. Configuration changes, updating credentials, Updating certificates * Vulnerability Remediation \- Limited to running the DevOps Pipeline as per the standard remediation policy. * Infra Provisioning using DevOps Pipeline (Terraform skills) as per the standard operating procedure. **Staffing Requirement** * Primary Skill \- Net, Azure, DevOps. Integration Services Secondary Skill \- Familiarity with Vulnerability Remediation and Infra Provisioning. **Extra Information:** Intermediate: Typically 4\-10 years of experience, Quality deliverables, Guiding junior team mates, Working on big projects/solutions minimal oversight or guidance


