Customer Experience Advisor

Description

Job Summary: We are seeking a customer service professional with a strong service orientation, empathy, and excellent communication skills to manage customer interactions and coordinate teams. Key Highlights: 1. Minimum 2 years of experience in customer service. 2. Ability to handle demanding customers and build trust. 3. Positive work environment and continuous learning. At Autovans, we are not just looking for someone who replies to messages. We seek a person with genuine service vocation, authentic empathy, outstanding communication skills, and the ability to build trust with our customers. If you are someone who knows how to listen, solve problems judiciously, and make customers feel well cared for, we want to meet you. On-site work – Lima WHAT WILL YOU DO? * Customer service via WhatsApp, phone calls, and in person. * Scheduling and follow-up of appointments. * Resolving inquiries and complaints with empathy and judgment. * Following up with pending customers. * Recording and managing information. * Coordinating with technical staff and advisors. * Delivering a warm, professional, and organized customer experience. REQUIREMENTS (IMPORTANT) \- Minimum 2 years of REAL experience in customer service. \- Excellent verbal and written communication skills. \- Strong WhatsApp writing skills. \- Ability to handle demanding or uncomfortable customers. \- Organization, speed, and sound judgment to prioritize tasks. \- Commercial aptitude (building trust and helping confirm appointments). \- Basic/intermediate Excel and system operation skills. WE HIGHLY VALUE EXPERIENCE IN: * Automotive workshops * Clinics * Premium services * After-sales service * Consultative call centers DO NOT APPLY IF: \- You only want to reply to messages without engagement. \- You cannot handle pressure. \- You lack genuine empathy toward customers. \- You struggle to communicate clearly. WE OFFER \- Fixed salary: S/1,500 \- Performance bonus: S/300 to S/1,500 \- Career growth path \- Positive work environment \- Continuous learning WORKING HOURS Monday to Friday: 8:00 am to 5:30 pm Saturday: 8:00 am to 1:00 pm MANDATORY SCREENING Please submit: * Updated CV * 45-second video responding to: "How would you handle an upset customer whose vehicle was not ready at the promised time?" Send to: reclutamiento@consultoriaarkadia.com WhatsApp: 946145363 / 955538961 Salary: S/.1,500\.00 \- S/.2,500\.00 per month Work Location: On-site employment