STUDENT EXPERIENCE ANALYST

Description

Job Summary: The Student Experience Analyst monitors and manages the student's holistic experience to ensure academic success and satisfaction. Key Highlights: 1. Manages the student's holistic experience 2. Analyzes data to improve satisfaction and retention 3. Participates in continuous improvement projects for the student experience Join **CAPECO Institute** as a **Student Experience Analyst \| Los Olivos Campus** **PURPOSE OF THE POSITION** To analyze, monitor, and manage the student's holistic experience throughout their academic lifecycle, identifying improvement opportunities through data, metrics, and student feedback analysis; implementing support, retention, and loyalty actions that contribute to persistence, satisfaction, and academic success—aligned with the strategy defined by the Student Experience Coordination. **RESPONSIBILITIES** ***1\.\- Student Experience Management*** * Manage comprehensive student support throughout their academic journey. * Implement experience, persistence, and loyalty strategies defined by the Coordination. * Monitor key student touchpoints to ensure a positive experience. * Identify improvement opportunities in service processes and propose corrective actions. ***2\.\- Data Analysis and Intelligence*** * Analyze student experience, satisfaction, persistence, continuity, and retention metrics. * Prepare reports, dashboards, and periodic analyses to support area decision-making. * Identify trends, patterns, and causes of dropout through quantitative and qualitative analysis. * Generate early alerts for at-risk students. * Propose evidence-based improvements to optimize departmental metrics. ***3\.\- Follow-up and Retention*** * Track students at risk of academic failure or dropout. * Execute intervention plans defined for at-risk students. * Record and analyze outcomes of retention actions. * Coordinate with academic and administrative departments to follow up on specific cases. ***4\.\- Support and Guidance*** * Provide academic and administrative guidance to students. * Respond to inquiries via various institutional channels. * Log incidents and ensure timely resolution. * Coordinate with relevant departments to address complex cases. ***5\.\- Project Management and Continuous Improvement*** * Participate in student experience improvement projects. * Analyze results from satisfaction surveys, NPS, and other student listening mechanisms. * Formulate proposals to optimize processes and services. * Participate in designing communication, persistence, and loyalty campaigns. ***6\.\- Technology and Platforms*** * Manage student information in institutional systems. * Monitor usage of academic platforms to detect intervention opportunities. * Manage databases and statistical information for the department. **EDUCATION** University graduate or certified technical professional in Administration, Industrial Engineering, Psychology, Statistics, Education, Marketing, or related fields. **KNOWLEDGE** * Customer Experience (CX) * Advanced Excel * Power BI * Management metrics (KPIs) * Microsoft 365 * Process-based management * Executive reporting **EXPERIENCE** * Minimum 2 years in customer experience, student experience, retention, service quality, or information analysis roles. * Experience in educational institutions is desirable. * Experience working with persistence and satisfaction metrics is desirable. **COMPETENCIES** ***1\.\- Technical*** * Information analysis * Critical thinking * Metric development * Project management * Continuous improvement * Data visualization ***2\.\- Soft Skills*** * Effective communication * Student orientation * Organization * Collaborative work * Adaptability * Proactivity * Problem-solving ability **Schedule:** *Monday–Friday: 2:00 p.m. to 10:00 p.m.; Saturdays: 9:00 a.m. to 6:00 p.m.* **Modality:** 100% in-person **Campus:** Los Olivos **We look forward to welcoming you—apply now and join the CAPECO team!** Salary: Up to S/.2,000.00 per month Workplace: In-person employment