Technical Support Intern

Description

Position Summary: We are seeking a Technical Support Intern interested in developing expertise in software support, user assistance, and system monitoring within a technology company. Key Highlights: 1. Software support and user assistance development 2. Participation in functional requirements gathering 3. System and website monitoring At **Talsory**, we are looking for a **Technical Support Intern** for a leading technology company, with interest in developing expertise in software support, user assistance, and system monitoring. **Main Responsibilities** * Provide basic user support for platform and application usage. * Log, track, and assist in incident and ticket management. * Assist in identifying and documenting system errors. * Participate in functional requirements gathering. * Support user training sessions. * Monitor system and website availability. * Document procedures and frequently asked questions. **Requirements** * Final-year student or recent technical or university graduate in Systems Engineering, Software Engineering, or related fields. * Basic knowledge of technical support and software operation. * Intermediate-level Office suite proficiency. * Basic or intermediate English proficiency. * Knowledge of problem-solving in workflow processes. * Understanding of software operation. * Basic knowledge of relational databases. * Familiarity with Jira or similar tools. * Basic knowledge of PHP, Postman, and API testing tools. **Apply now and build your career in support and technology!** Workplace: On-site employment