MAITRE ASSISTANT

Description

Summary: Support the Maitre in directing and organizing hotel food and beverage activities to improve guest satisfaction and maximize financial performance. Highlights: 1. Work in a fresh, thought-provoking, and avant-garde environment 2. Join a team with a Millennial and Gen Z mindset 3. Opportunities for career development and cross-cultural experiences Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground\-breaking and iconic hub in key destinations across Europe and Latin America. Work in a fresh, thought\-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant\-garde environment. Join a team with a Millennial and Gen Z mindset, eager to live story\-worthy experiences and ready to inspire you to create your own. **What will be your mission?** ------------------------------ As **Maitre Assistant**, you will support the Maitre in directing and organizing the activities and services of a hotel food and beverage outlet in the hotel's continuing effort to improve guest and team member satisfaction and maximize the financial performance in areas of responsibility. **What will you do?** --------------------- * Coordinate day\-to\-day operations, ensuring processes and procedures related to product set ups, quality and service meet brand standards. * Help in the organization, coordination and assignment of the activities, tasks and shifts of the restaurant staff. * Supervise service of all F\&B team members for all areas under his/her responsibilities. * Ensure the team members know and offer the different products and services available at the hotel’s restaurant. * Make sure that all information communicated by hotel in\-house commercial department is received and properly executed by the F\&B team. * Supervise the assembly of the hotel rooms in the organization of events. * Maintain a direct and frequent contact with guests to ensure that guests’ expectations are meet. * Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. * Handle and monitor guest concerns and provide customer satisfaction. * Review and supervise the correct application of upselling and cross selling techniques in the F\&B team. * Collaborate in the control of the expenses within all areas under his/her responsibilities. * Ensure compliance with health, safety, sanitation and alcohol awareness standard. **What are we looking for?** ---------------------------- * At least 2\-3 years of F\&B experience preferably in a hotel/service industry of similar size and complexity. * Vocational training on hospitality/F\&B. * Fluency in local language is a must and knowledge of English is highly valuable. * Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and POS system. * People and customer oriented. * Management and organizational skills. * Focus on detail. * Interpersonal and communication skills. * Flexibility to respond to a variety of work situations. * Ability to work independently and as part of a team. **Why choose us?** ------------------ At **Minor Hotels Europe \& Americas** we are committed to shaping exciting careers worldwide and cross\-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: * Worldwide experience – diversity of 150 different nationalities. * Career development opportunities full of national and international challenges. * Wide range of training programmes to enhance your skills. * Wellbeing initiatives, including flexible working conditions. * Team member recognition programmes, including Memorable Dates. * Ability to make a difference through our sustainability programme and volunteering initiatives. * Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. ***Are you looking for a new challenge? Apply now!*** *Minor Hotels Europe \& Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.*