Field Service Engineer

Description

Summary: The Field Support Engineer provides remote and on-site hardware and software support, participates in system implementation, and ensures high system availability for Agfa HealthCare solutions. Highlights: 1. Deliver remote and onsite technical support for Agfa and OEM products 2. Apply hardware, storage, virtualization, and system administration skills 3. Diagnose and resolve complex hardware and software issues The Field Support Engineer is responsible for managing and supporting customers within the assigned territory by delivering **remote and on\-site hardware and software support**, as well as participating in **system implementation and ongoing project activities** for Agfa HealthCare solutions. This role provides day\-to\-day technical service and support for **Agfa and third\-party systems**, ensuring high system availability, performance, and customer satisfaction. The position plays a key role in promoting Agfa service offerings while continuously improving internal systems, processes, and service quality. **What You'll Do (Duties \& Responsibilities):** * Perform **installation, corrective, and preventive maintenance** for Agfa and trained OEM products * Deliver **remote and onsite technical support** to ensure maximum system uptime * Strong knowledge of **healthcare integration standards** (HL7, DICOM, IHE) * Apply **hardware, storage, virtualization, and system administration** skills * Diagnose, troubleshoot, and resolve complex **hardware and software issues** * Interface with **hospital IT teams, system administrators, end users, vendors, and internal support teams** * Execute system upgrades, patches, performance tuning, and routine maintenance * Analyze system defects and apply fixes, workarounds, or permanent solutions * Manage **technical escalations**, ensuring timely communication with customers and management * Maintain accurate and timely **service documentation and issue tracking** * Negotiate satisfactory resolutions with stakeholders at all levels (technicians, radiologists, physicists, and management) * Ensure compliance with **Agfa quality standards, best practices, and technical procedures** * Meet customer requirements in line with **SLA commitments** * Stay current on **Agfa HealthCare products, solutions, and technologies.** **Education:** * IT Engineer or similar. **Experience:** * 3\-5 years expertise managing complex customers and hospital workflow. **Specific Skills:** * Networking concepts. * Operating systems (**Linux \& Windows**). * Databases (**Oracle, SQL**). * IT security principles.