Customer Service // Importation

Description

Job Summary: International Trade/Business Administration professional with experience in shipment tracking, freight rate negotiation, and customs documentation management. Key Highlights: 1. Experience in negotiation and management of commercial relationships 2. End-to-end shipment tracking and logistics coordination 3. Customs documentation management and client communication **Requirements:** * Technical or university graduate in International Business Administration, International Trade, Customs Brokerage, or related fields. * Minimum 2 years of experience in similar positions. * Availability to work on-site in Miraflores (Lima). * Proficiency in SINTAD. (Desirable) * English proficiency: Advanced (Mandatory) **Responsibilities:** * Request freight rates and negotiate with shipping lines, consolidators, and transport providers. * Track shipments, assign equipment, manage roll-overs, adjust container quantities (increase/decrease), and coordinate vessel cut-off deadlines. * Generate ROI in SINTAD and submit booking requests. * Coordinate and schedule with transport providers, warehouses, stevedoring teams, and clients for SIL (empty container pickup, platform loading, and full container delivery to the terminal). * Request exporter documentation and manage DAM review. * Send shipment status updates and conduct continuous cargo tracking for agents or exporters. * Enter shipping instructions and VGM in accordance with shipping line deadlines. * Request client freight rates from Operations and complete them within 24 hours, including purchase rate / selling rate / settlement details. * Review assigned clearance channel (green – orange – red). * Verify shipping line invoices against previously negotiated terms. * Monitor BL release, always confirming via group WSP to ensure authorization. * Track and update the Consignee Dashboard for exports, located in TEAMS. * Send cargo TRACKING updates to clients every Monday, Wednesday, and Friday. * Perform other duties assigned by the immediate supervisor. **SKILLS** * Negotiation * Commercial relationship management and development * Communication **BENEFITS** * Competitive salary. * Full payroll registration from day one. * Opportunities for professional growth. * Pleasant working environment. Employment type: Full-time Salary: S/.2,000.00 - S/.2,500.00 per month Application question(s): * Do you have experience in a similar position? * Do you have knowledge of customer service? * Current district and contact number? * What is your highest level of education? * What is your salary expectation? Work location: On-site employment