Support Technician

Description

Job Summary: We are seeking a Support Technician to enhance workforce management by designing people-centered technology and ensuring occupational safety while optimizing operations. Key Responsibilities: 1. Technical support and end-user training for the 2PERSONNEL solution. 2. Administration and maintenance of equipment for the 2PERSONNEL solution. 3. Documentation validation and management of administrative procedures. White Lion Technology is the industry-leading company with over 31 years of experience empowering workforce management through innovative, expert, and flexible solutions tailored for regulated industries. We design and develop people-centered technology that enables enterprises to ensure occupational safety and health while optimizing their operations. We are currently seeking a Support Technician professional for our technical department who meets the following profile: **Knowledge and Competencies:** * Proficiency in office software (MS Office). * Knowledge of databases (MS SQL, others). * Knowledge of Windows Server. * Networking: Fundamentals of network configuration, routing, and switching. * Knowledge of document validation. * Preparation of documents and administrative documentation procedures. * No police, criminal, or judicial records. No adverse observations in the credit system. (Mandatory requirement). * Strong communication skills and user-oriented attitude. * Commitment to self-improvement, responsibility, integrity, and teamwork. **Experience:** * 2 years in similar positions. * Working hours: * Monday to Friday, from 8:00 a.m. to 6:00 p.m. **General Responsibilities:** * Validate documentation and authorize accreditation of companies, individuals, and vehicles according to established procedures, as well as documentation for various administrative procedures. * Update validity of access requirements for individuals and vehicles, such as SCTR insurance, validity of medical examinations, SOAT, insurance policies, technical inspections, etc. * Respond to calls and guide users through administrative procedures, as well as inform them about the status of their requests—for example, issuance of photo IDs, data updates, sponsor changes, etc. * Provide on-site, telephone, or email support to end-users for using the 2PERSONNEL solution. * Train users on how to use the 2PERSONNEL solution. * Print and dispatch photo IDs. * Prepare reports and summaries. * Administer the 2PERSONNEL solution, performing tasks such as granting access permissions, general configurations, user accounts, identity credential management, etc. * Perform preventive and corrective maintenance on equipment part of the 2PERSONNEL solution, including handheld devices, biometric devices, printers, etc. **Employment Type:** Full-time **Work Location:** On-site employment Salary: S/.1,900.00 - S/.2,000.00 per hour Work Location: On-site employment