Position Summary: Contributes to the success of the Branch Network in Peru by ensuring achievement of objectives and plans, and by carrying out activities in accordance with internal policies and procedures. Key Highlights: 1. Join a winning team with a clear purpose 2. Proactive handling of customer requests and complaints 3. Promotes cross-selling and customer retention Request ID: 270624 Join a winning team with a clear purpose, committed to achieving results within an inclusive, high-performance culture. **Sales and Service Advisor – Diagonal Branch** **Mission** Contributes to the overall success of the Branch Network in Peru by ensuring that specific individual objectives, plans, and initiatives are implemented or achieved in support of the team’s business strategies and goals. Ensures that all activities carried out comply with current internal standards, policies, and procedures. **What do we expect from you?** * Incomplete university degree or completed technical degree in fields related to Administration, Accounting, Economics, Industrial Engineering, etc. * Minimum 1 year of experience as a Service Promoter. Knowledge of Bantotal. **What challenges will you face?** * Proactive handling of requests, inquiries, and/or complaints to support the commercial management of walk-in customers at the branch, as well as reactive service support and guidance for Non-Managed Customers of the branch. * Support the branch’s commercial management through sales and service activities, including deposit and mutual fund acquisition and retention, disbursement of unsecured personal loans, credit card issuance, insurance sales, and guidance and promotion of the Group’s full range of products and services. * Promote cross-selling and customer retention to achieve the production, growth, and profitability targets set for your branch and the bank. Make full use of all tools provided by the bank’s commercial management model—such as Counselor, Commercial Window, among others—to maximize management of the branch’s walk-in customers. * Foster close collaboration with service staff to reinforce knowledge of the full product and service portfolio, sales tips, and referrals—thus achieving the branch’s established targets. * Handle, follow up on, and, where possible, resolve customer complaints to ensure customer satisfaction. Location(s): Peru : Lima : Lima Scotiabank is a leading bank in the Americas. Inspired by our corporate purpose—"For Your Future"—we help our customers, their families, and their communities succeed through a comprehensive range of advice, products, and services across personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each person brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require any accommodation during the recruitment and selection process (e.g., an accessible interview location, documents in alternative formats, sign language interpretation, or assistive technology), please inform our Recruitment Team. If you need technical support, click here. Candidates must apply directly online if they wish to be considered for this position. We thank all candidates for their interest in this professional opportunity at Scotiabank; however, only those selected for an interview will be contacted.
María García
Indeed · HR
María García
Indeed · HR
