Call Center Agent for Patient Support Program

Description

Position Summary: We are seeking a Patient Care Representative to provide telephone and digital support to patients in a call center. Key Highlights: 1. Experience in patient support programs or call center customer service. 2. Excellent communication skills and proficiency with computer tools. 3. Strong empathy and a service-oriented mindset. San Isidro, Peru \| Full time \| Field\-based \| R1552749 Join us on our exciting journey! IQVIA ™ is The Human Data Science Company ™, focused on leveraging data and science to help healthcare clients find better solutions for their patients. Formed from the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in information, technology, analytics, and human ingenuity to advance healthcare. We are currently seeking professionals interested in joining a major project with an important business partner. Position: Patient Care Representative – Call Center Employment Type: Full-time ‍* ️ Position Description: We are looking for a new team member for our call center. The primary objective of this role is to provide telephone and digital support to patients. ✅ Responsibilities: Answer incoming and outgoing patient calls. Provide clear and accurate information about Patient Support Programs. Record and update data in the CRM. Resolve inquiries with empathy, professionalism, and patient-centered orientation. Requirements: Experience in Patient Support Programs (PSP) or patient care in a call center. Excellent verbal and written communication skills. Proficiency with computer tools and management systems (Microsoft Office, CRM). Strong empathy and a service-oriented mindset. \#LI\-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.