Commercial Support Executive

Description

Position Summary: Provide operational support for order intake and tracking for the EMOA project, including order registration, result delivery, and assistance in case and complaint resolution. Key Highlights: 1. Key operational support in order management and customer service. 2. Collaborate in resolving customer complaints and inquiries. 3. Comply with security policies and person-centered care principles. **Description** **Offer** -------------------------- Provide operational support for order intake and tracking to fulfill the value promise for the EMOA project. 1\. Register customer service orders according to established procedures. 2\. Send virtual results to reference laboratories. 3\. Receive customer inquiries via telephone. 4\. Prepare departmental reports based on services rendered. 5\. Perform ancillary duties related to the position. 6\. Track registered orders to ensure fulfillment of the value proposition. 7\. Support resolution of customer complaints, billing issues, or other customer observations. "8\. Adhere to patient safety policies and promote compliance with Required Organizational Practices. " 9\. Comply with the Person-Centered Care Policy" or "Foster a person-centered care culture by delivering high-quality, compassionate service. **Requirements** **Candidate** ------------------------------ * + Completed or ongoing studies in Technical, Laboratory, Administration, Marketing, or Commercial fields. * + Minimum 6 months of experience in service areas (non-exclusive). * + Intermediate-level Excel proficiency. **Selection** **Process** ---------------------------- The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the offer. 2\. Check your email. 3\. Log in to Aira and respond to the requested questions and/or assessments. Then, if your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About** **Us** ---------------------- Auna is a leading organization whose primary commitment is to deliver health and wellbeing to its members and patients. We continuously pursue innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, and have over 14,500 employees. At Auna, we implement an integrated, person-centered health care model—the most important pillar of our mission. **Our** **Benefits** --------------------------- * Medical insurance * Training and courses * Wellness activities * Meal subsidy * Product discounts