MSP Tier 3 IT Support Technician

Description

Summary: Seeking an experienced Tier 3 IT Support Technician to deliver high-level technical support for small and medium-sized businesses, focusing on complex troubleshooting, server/network administration, and cybersecurity. Highlights: 1. Delivering high-level technical support for small/medium business clients 2. Focus on complex troubleshooting and cybersecurity implementation 3. Administering Microsoft 365, Hyper-V, VMware, and network infrastructure **Position Summary** We are seeking an experienced Tier 3 IT Support Technician to join our team. This role focuses on delivering high\-level technical support for small and medium\-sized business clients. You will handle complex troubleshooting, server and network administration, cybersecurity implementation, data protection, and ongoing client environment management. **Key Responsibilities** * Provide Tier 2/3 technical support for complex network, server, desktop, and application issues across client environments. * Administer and support Microsoft 365 tenants (Exchange Online, Teams, OneDrive, Office), Google Workspace, and Active Directory. * Manage and maintain servers in Microsoft Hyper\-V and VMware environments, including patching, SQL Server, and QuickBooks Server/Desktop. * Deploy, configure, and troubleshoot firewalls and secure VPN solutions. * Design, configure, and troubleshoot network infrastructure including VLAN segmentation, switching, and routing. * Implement and manage data backup and recovery solutions. * Support and maintain client ERP systems and proprietary software on desktops, laptops, and kiosks. * Perform network administration, connectivity troubleshooting, and coordination with ISPs and vendors. * Assist with cybersecurity best practices, security configurations, and client compliance recommendations. * Document technical solutions, processes, and client configurations clearly in English. * Collaborate with the team to ensure exceptional service delivery for clients. **Required Qualifications \& Skills** * **Fluency in English:** Must possess excellent written and verbal communication skills for direct, daily interactions with US\-based clients and internal teams. * **Experience:** Strong hands\-on experience in an MSP environment or equivalent multi\-client IT support role (3\+ years preferred at Tier 2/3 level). * **Core Systems:** Expertise with Microsoft 365 administration (Exchange, Teams, OneDrive, security settings) and Active Directory. * **Virtualization:** Solid experience with server virtualization—Microsoft Hyper\-V and/or VMware ESXi. * **Networking:** Strong experience designing, configuring, and troubleshooting networks including VLANs, switching, routing, firewalls, and VPN solutions. * **Backups \& Apps:** Experience with enterprise backup solutions and supporting business/ERP applications. * **Problem Solving:** Strong troubleshooting skills for networks, servers, Windows desktops/laptops, pattern recognition, and connectivity issues. * **Adaptability:** Ability to interpret technical documentation and learn new systems quickly. * **Education/Certs:** A degree in Computer Science, IT, or equivalent practical experience. Microsoft, CompTIA, or Cisco certifications are a major plus. * **Schedule Flexibility:** Ability to work aligned with US business hours (e.g., EST/CST time zones). **Nice\-to\-Haves (Not Required)** * Experience with cybersecurity awareness training or policy implementation. * Prior exposure to manufacturing or operational technology environments. * Scripting or automation skills (PowerShell, Python, etc.). * Experience with SQL Server * Experience with QuickBooks (technical level) Sueldo: S/.3,500\.00 \- S/.4,500\.00 al mes Lugar de trabajo: Empleo presencial