OPERATIONS ADVISOR – AFTERNOON SHIFT

Description

Job Summary: This position seeks an Operations Advisor to manage and monitor transportation services, ensuring prompt and timely service for customers and drivers, resolving incidents, and maintaining updated information. Key Highlights: 1. Manages and monitors transportation services. 2. Ensures fast, orderly, and punctual service for customers. 3. Resolves operational incidents and maintains up-to-date information. **Operations Advisor – Afternoon Shift** **Company:** UCAR **Schedule:** 3:00 p.m. to 11:00 p.m. **Work Mode:** On-site **Position Objective** Manage and monitor scheduled transportation services during the shift, ensuring fast, orderly, and punctual service for customers and drivers. **Main Responsibilities** \* Respond to service requests via WhatsApp and platform. \* Accurately register and schedule transportation services. \* Assign drivers based on availability, location, and service type. \* Monitor the start, progress, and completion of each service. \* Confirm driver punctuality and keep the customer informed. \* Resolve operational incidents and report relevant cases to the coordinator. \* Maintain updated information on services, drivers, and incidents. \* Hand over the shift in an organized manner to the night operations team. **Required Profile** \* Experience in customer service, operations, call center, or monitoring. \* Strong communication, organizational, and problem-solving skills. \* Basic proficiency in Excel, WhatsApp Web, and digital tools. \* Availability to work on-site from 3:00 p.m. to 11:00 p.m. Workplace: On-site employment