SG Sales Executive

Description

Job Summary: Responsible for customer relationship management and regional maintenance sales business, including customer expansion, satisfaction maintenance, sales target achievement, accounts receivable management, and tendering activities. Key Responsibilities: 1. Actively develop and establish customer relationships to expand market presence 2. Ensure growth and profitability of maintenance business and achieve sales budget 3. Provide customized quotations and contracts, participate in tenders, and prepare tender documents Customer Relationship Management: Actively develop and establish customer relationships within the assigned region; Develop KONE's market position within the assigned region; Identify and communicate sales opportunities (e.g., cross-selling) to the broader KONE sales team; Collaborate with other KONE teams (e.g., site teams) to ensure customer satisfaction, resolve customer complaints, and coordinate spare parts; Manage customer records and contact information, maintain customer data, update CRM timely, and use CRM to plan and track sales activities; Provide timely feedback on customer satisfaction and organizational charts for strategic/key customers; Responsible for regional maintenance sales business, including: 1\. Ensure warranty-to-maintenance conversion and contract renewals: Proactively follow up throughout the process to ensure zero loss; Ensure and expand existing maintenance business, pricing, and profitability for KONE customers; 2\. Market acquisition: Monitor sales results, continuously analyze and align sales targets to ensure achievement of business goals (unit volume and revenue); Achieve maintenance sales budget and pricing targets through opportunities, orders, and contracts; 3\. Accounts receivable management: Assist or execute collections and forecast accounts receivable; Others: Use Nemo pricing tool to provide customers with customized quotations and contracts covering service content and new products; Verify that order contents received from customers align with negotiated outcomes, including terms and conditions, quality, and safety; Participate in tenders, register for tenders, and prepare tender documents; Maintain detailed records of opportunities, tasks, and visit information; Submit timely and accurate reports; Attend business-related training and meetings; *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co\-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.* Read more on *https://careers.kone.com/en/*