TELEPHONE OPERATOR AGENT - SAN BORJA

Description

Job Summary: We are seeking a Telephone Operator Agent to deliver an excellent level of telephone service and manage patient appointments, ensuring optimal service. Key Responsibilities: 1. Provide excellent telephone service to patients and internal customers. 2. Answer and resolve 100% of incoming calls. 3. Deliver optimal customer service and manage appointment bookings. Provide an excellent level of telephone service to patients and internal customers, ensuring appropriate handling time. We require a **TELEPHONE OPERATOR AGENT** **Profile**: \- Technical training in telemarketing, secretarial studies, etc. \- Minimum 1 year of experience in similar positions. **Responsibilities**: 1\) Answer and resolve 100% of calls received by the telephone switchboard. 2\) Monitor the Average Handling Time (AHT) of incoming calls to your extension. 3\) Deliver optimal customer service. 4\) Take and manage appointment bookings for patients, etc. District: San Borja \- Work modality: On-site \- Schedule: Monday to Friday, 10:00 AM to 8:00 PM; Saturdays, 10:00 AM to 1:00 PM \- Statutory benefits \- Employment type: Payroll under General Regime\- Full-time \- Remuneration: S/1,250 \- Discounts on business line services \- S/50 performance bonus (starting from the 3rd month) \- Possibility of 1 hybrid day (subject to performance evaluation) Age range: 18 years and older. \*Open recruitment for persons with disabilities Employment type: Full-time Salary: Starting at S/.1,250.00 per month Application question(s): * How many years have you worked in this specific position? * Do you agree with the schedule of 10:00 AM to 8:00 PM Monday to Friday and 10:00 AM to 1:00 PM on Saturdays, and the proposed salary of S/1,250 plus S/50 bonus, in on-site modality? Education: * Completed technical degree (preferred) Work location: On-site employment