Help Desk

Description

Job Summary: We are seeking a professional to manage and resolve incidents, provide technical support to users, and propose improvements to help desk management. Key Responsibilities: 1. Manage and resolve incidents and requests 2. Provide technical support to users 3. Propose improvements and initiatives to optimize management **We use a SaaS software platform and are looking to hire a person who fulfills the following responsibilities:** **Responsibilities:** * Manage and resolve incidents and requests through various channels (phone, email, and digital platforms). * Provide technical support to users. * Conduct end-to-end tracking until successful closure of each incident. * Escalate cases when appropriate, ensuring prompt resolution. * Apply IT department best practices and methodologies. * Keep the IT portal updated with the status of all requests. * Propose improvements and initiatives that optimize help desk operations. * Train users on system usage, ERP, POS, and digital tools. * Coordinate with vendors to efficiently resolve incidents. **Salary:** \- We offer an initial salary of PEN 1200; salary may increase as your ability to resolve incidents and support users is demonstrated \- Payroll Employment Type: Full-time Work Location: Hybrid in Lince, Lima