Help Desk Lead

Description

Job Summary: We are seeking a Help Desk Lead with experience in help desk administration and supervision for technical support, with a focus on continuous improvement and team development. Key Highlights: 1. Experience in help desk administration and supervision 2. Establishing service standards and best practices 3. Training and supporting help desk analysts At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. To continue our growth, we are currently looking for an IT technician to work as a Help Desk Lead. **Responsibilities and Duties** * Experience in help desk administration and supervision to provide timely and accurate technical support to customers. * Establish customer service standards and best practices across the entire technical support process; follow up with customers to identify areas for improvement. * Develop regular reports on team productivity. Train and support help desk analysts. * **Requirements and Qualifications** **Requirements**: * ITIL methodology Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are what you’re looking for. Come and let’s build a better future—together!