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Help Desk Operator

S/1,200/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: We are seeking Help Desk Operators to handle inquiries, register tickets, escalate incidents, and provide technical advisory services, developing skills in support. Key Highlights: 1. Development in the technical support area 2. User technical assistance and advisory services 3. Ticket and incident management **We are currently looking for** Help Desk Operators ** If you have experience in **Help Desk, Service Desk, Technical Support, or Customer Support** and are interested in growing within the support field, this opportunity may be right for you! ***What will you do?*** * Answer calls and inquiries from administrators, entities, and users contacting the Help Desk. * Register, classify, and track tickets and incidents. * Escalate cases to other support levels when appropriate. * Ensure proper traceability of incidents until closure. * Handle specialized inquiries following established protocols. * Provide technical advisory services to users on topics within your area of expertise. ***What are we looking for?*** * Completed university or technical studies * Between **6 months and 1 year of experience** in Help Desk, Service Desk, Technical Support, or Customer Support. * Experience handling incidents via **telephone, email, and ticket management tools**. ***Conditions*** **Work mode:** On-site **Location:** San Isidro **Schedule:** Rotating Salary: S/.1,200.00 \- S/.1,400.00 per month Workplace: On-site employment

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Posted by

María García

Indeed · HR

Location

María García

Indeed · HR

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