Description
Job Summary:
We are seeking Help Desk Operators to handle inquiries, register tickets, escalate incidents, and provide technical advisory services, developing skills in support.
Key Highlights:
1. Development in the technical support area
2. User technical assistance and advisory services
3. Ticket and incident management
**We are currently looking for** Help Desk Operators **
If you have experience in **Help Desk, Service Desk, Technical Support, or Customer Support** and are interested in growing within the support field, this opportunity may be right for you!
***What will you do?***
* Answer calls and inquiries from administrators, entities, and users contacting the Help Desk.
* Register, classify, and track tickets and incidents.
* Escalate cases to other support levels when appropriate.
* Ensure proper traceability of incidents until closure.
* Handle specialized inquiries following established protocols.
* Provide technical advisory services to users on topics within your area of expertise.
***What are we looking for?***
* Completed university or technical studies
* Between **6 months and 1 year of experience** in Help Desk, Service Desk, Technical Support, or Customer Support.
* Experience handling incidents via **telephone, email, and ticket management tools**.
***Conditions***
**Work mode:** On-site
**Location:** San Isidro
**Schedule:** Rotating
Salary: S/.1,200.00 \- S/.1,400.00 per month
Workplace: On-site employment