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Job Summary: We are seeking a specialist to provide online technical support, resolve incidents, and manage escalations to ensure operational continuity and improve productivity. Key Responsibilities: 1. Online technical support for field specialists 2. Incident resolution and escalation management 3. Ensuring operational continuity and improving productivity With over 14 years of experience in the telecommunications industry, our presence spans **Chile, Peru, and Colombia**, backed by extensive expertise in **installations and engineering**. We have established ourselves as a leading company in this sector, delivering comprehensive solutions to our clients. **Your main responsibilities will include:** * Providing online technical support to field technical specialists. * Resolving incidents within the operational workflow without requiring rescheduling. * Managing escalations and referrals to internal and external departments. * Ensuring continuity of field operations. * Minimizing downtime and improving technical productivity. * Guaranteeing compliance with operational SLAs. **What We Are Looking For:** * **Education:** University studies preferred; minimum requirement is a Technical Degree in Telecommunications/Networks/Electronics or related fields. * **Experience:** Minimum 1 year of experience in telecommunications operations (technical helpdesk, NOC, support, dispatch, field service) or equivalent experience. * **On-site work availability** (Surquillo), rotating shifts within the hours of 7:00 AM to 8:30 PM (48 hrs/week), Monday through Sunday. **What We Value:** * Commitment to work quality * Teamwork * Flexibility and adaptability * Results orientation * Innovation and creativity **What We Offer:** * Formal employment with all statutory benefits (bonuses, CTS, vacation, ESSALUD, and Life Insurance Law). * Certified training programs to enhance your skills. * Genuine growth opportunities and career development paths. * Access to corporate agreements offering exclusive discounts. * Punctuality bonus * Productivity bonus * Mobility bonus Join a company that invests in your future!
