TECHNICAL SUPPORT - HELP DESK

Description

Job Summary: We are seeking a Technical Support - Help Desk professional with a passion for technology to implement and support our software in the pharmaceutical sector, ready to learn in a collaborative environment. Key Highlights: 1. Software implementation and training in the pharmaceutical sector. 2. Providing post-installation support and managing the help desk. 3. Opportunity for professional growth in an innovative project. At our company, we are looking for a technology- and technical support–oriented professional to join our team. If you have experience with management software, knowledge of SQL databases, and wish to be part of an innovative project in the pharmaceutical sector, this is your opportunity for professional growth. As a Technical Support \- Help Desk professional, you will be responsible for implementing and training users on our software in the pharmaceutical sector, as well as providing post-installation support. If you are ready to face challenges and learn in a collaborative environment, we invite you to apply! REQUIREMENTS: 1\. Graduate of a technical program in Computer Science and Informatics or related fields. 2\. Proficiency in SQL databases and stored procedures. 3\. Proficiency in at least one programming language. 4\. Knowledge of network configurations and operating systems. 5\. Proficiency in administrative and logistics processes. 6\. Availability for 100% on-site work. 7\. Residence in the northern zone (Los Olivos, Puente Piedra, Comas, Independencia, SMP). RESPONSIBILITIES: 1\. Implementation and deployment of our software. 2\. End-user training on our software. 3\. Post-installation support. 4\. Telephone, remote, and on-site support, as required. 5\. Installation and configuration of our software. 6\. Help desk management: ticketing system, requests, incidents, changes, report generation, etc. 7\. Coordination of daily activities with your immediate supervisor. 8\. Reporting on activities performed within the department. 9\. First-level remote support. PERSONAL COMPETENCIES: · Teamwork and collaborative environment. · Excellent customer service attitude and empathy. · A motivated, self-improving, highly responsible, and punctual individual. · Clear diction and pronunciation, speed, and willingness are essential. WE OFFER: · Gross monthly salary of S/ 1,200.00 to 1,500.00, depending on evaluation. · All statutory social benefits: vacation, CTS (Compensatory Severance Pay), bonus, life insurance under law, under the MYPE regime (50% benefits). · Office hours: Monday to Friday, 8:50 AM to 6:20 PM; Saturdays, 9:00 AM to 1:00 PM. Salary: S/.1,200.00 \- S/.1,500.00 per month Workplace: On-site employment