Technical Support

Description

Job Summary: We are seeking a Technical Support professional to diagnose and resolve complex issues related to operating systems, networks, hardware, and corporate software within a private clinic. Key Highlights: 1. Diagnosis and resolution of complex technical issues 2. Coordination with higher-level teams and external vendors 3. Opportunities for growth in technology A leading Peruvian company with 25 years of experience delivering innovative technological solutions is searching for top talent to fill the position of **TECHNICAL SUPPORT** (Magdalena) at our client's site (private clinic). **Requirements:** · University or technical institute graduate in Systems Engineering, Computer Science, Computing, or related Information Technology fields. Candidates currently in their 9th or 10th semester may also be considered. · Valid national ID (DNI). · Certified Unique Labor Record (CUL). · Minimum 1 year of experience in technical support. · Availability to work Monday through Friday, from 8 AM to 6 PM. **Responsibilities:** 1\. Handle escalations from Level 1\. 2\. Diagnose complex issues related to: Operating systems \- Advanced networks and connectivity \- Specific hardware \- Server or internal service configurations \- Corporate software at a technical level. 3\. Implement more specialized solutions, which may require: Administrative access \- Advanced analysis tools \- More technical procedures (reinstallations, configurations, patches, etc.). 4\. Coordinate with Level 3 or external vendors. 5\. Document technical solutions. 6\. Support Level 1 by training or guiding them on new solutions or processes. **Benefits:** · Enrollment in MYPE payroll from day one. · Market-competitive compensation. · SCTR and Life Insurance Law coverage. · Opportunities for growth in technology. Employment Type: Full-time, Permanent Salary: S/.1,130.00 \- S/.1,400.00 per month Work Location: On-site