Job Summary: We are seeking a Help Desk Operator to provide technical support to users, manage incidents, and log requests in a digital solutions environment. Key Highlights: 1. Technical support to users on base software, office software, and applications. 2. Incident management and tracking of pending tickets. 3. Logging of requests and verification of minimum required information. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 collaborators across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 collaborators across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical or university graduate in Systems Engineering or related field. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or technical support involving tickets. Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Ensure operational continuity, during agreed working hours, of the incident support service for users of systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Log all incidents occurring during the assigned shift. \- Continuously monitor pending tickets and ensure their proper closure. \- Share knowledge gained from training sessions conducted by HITSS personnel with team members. \- Log support requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing. Schedule: Rotating schedule between 7 AM and 9 PM; work is onsite Monday through Friday (8 hours per day, 5 days per week); Saturday shifts rotate between 7 AM and 1 PM (some weeks require Saturday work, others do not). Benefits: Belong to the América Móvil Group. Full payroll salary starting Day 1. Corporate EPS (optional). Corporate agreements. Interested candidates must send their CV along with preferred work modality and salary expectations. “Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process.” We encourage you to visit our website. Employment Type: Full-time Salary: S/.1,500\.00 per month Application Question(s): * What are your salary expectations? * What is your academic degree? * Do you have experience handling user support via tickets? * Are you agreeable to the stated onsite requirements and scheduled hours? Work Location: Onsite employment