Technical Support Assistant

Description

Job Summary: Help Desk Operator providing technical support to users, managing incidents, and ensuring tracking and proper closure of tickets. Key Highlights: 1. Technical support to users for base software, office software, and applications 2. Incident management and request logging in the Help Desk tool 3. Continuous tracking of pending tickets and proper closure We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical or university graduate in Systems Engineering or related fields \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or technical support involving ticketing Responsibilities: \- Providing technical support to users regarding base software, office software, and applications. \- Ensuring operational continuity during scheduled hours for incident support services reported by users of systems covered under the service scope. \- Handling application-related incidents from the Help Desk. \- Logging all incidents occurring during the assigned shift. \- Continuously tracking pending tickets and ensuring their proper closure. \- Sharing knowledge gained from training sessions conducted by HITSS personnel with team members. \- Logging support requests in the Help Desk tool. \- Verifying that each request contains the minimum required information for processing Schedule: Rotating shifts between 7 AM and 9 PM; 5 working days per week, Monday to Friday (8 hours per day); Saturday shift is rotating between 7 AM and 1 PM (some weeks require Saturday work, others do not) Benefits: Joining the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We invite you to visit our website. Employment Type: Full-time Salary: S/.1,500\.00 per month Application Question(s): * What are your salary expectations? * What is your academic degree? * Do you have experience handling user requests via ticketing systems? * Are you agreeable to the required on-site presence and scheduled working hours? Work Location: On-site employment