CUSTOMER SERVICE / IMPORTS

Description

Job Summary: We are seeking a Customer Service Specialist in Imports to manage comprehensive foreign trade solutions and provide end-to-end operational tracking for clients. Key Highlights: 1. Professional growth opportunities. 2. Pleasant working environment. 3. Comprehensive foreign trade management. We are a multinational company with national and international presence, boasting over 15 years of experience in foreign trade management. We specialize in providing integrated solutions to our clients in customs brokerage, international freight forwarding, comprehensive logistics services, local and national transportation, warehousing and distribution—through our affiliated companies. We provide full operational tracking for all our clients' transactions. We are currently recruiting personnel for our Miraflores (Lima) office for the position of CUSTOMER SERVICE SPECIALIST IN IMPORTS. **REQUIREMENTS:** * Technical or university graduate in International Business Administration, Foreign Trade, Customs Brokerage, or related fields. * Minimum 2 years of experience in similar positions. * Availability to work on-site in Miraflores (Lima). * Proficiency in SINTAD. (Desirable) * English proficiency: Advanced (Mandatory) **RESPONSIBILITIES:** * Request freight rates and negotiate shipping lines, consolidators, and transportation providers. * Track shipments, assign equipment, manage roll-overs, adjust container quantities (increase/decrease), and coordinate vessel cut-off deadlines. * Generate ROI in SINTAD and submit booking requests. * Coordinate and schedule with transportation providers, warehouses, stevedoring teams, and clients for SIL (empty container pickup, platform loading, and full container delivery to the terminal). * Request exporter documentation and manage DAM review. * Send shipment status updates and continuously track cargo with the agent or exporter. * Enter shipping instructions and Verified Gross Mass (VGM) data within the shipping line’s required deadlines. * Request client freight quotations from Operations and complete them within 24 hours, including purchase rate / selling rate / settlement details. * Review assigned clearance channel (green – orange – red). * Verify shipping line invoices against previously negotiated terms. * Monitor Bill of Lading (BL) release, always confirming via group WhatsApp to ensure authorization. * Track and update the Export Consignee List maintained in TEAMS. * Send cargo tracking updates to clients on Mondays, Wednesdays, and Fridays. * Perform other duties assigned by the immediate supervisor. **SKILLS** * Negotiation * Business relationship management and development * Communication **BENEFITS** * Competitive salary * Full payroll registration from day one * Professional growth opportunities * Pleasant working environment Salary: S/.2,000\.00 \- S/.2,500\.00 per month Work Location: On-site employment