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Job Summary: Manage accounts by applying administrative rules and procedures to execute processes and maintain customer relationships. Key Highlights: 1. Opportunity at a Fortune Global 500 company. 2. Work with talented teams that help you improve every day. 3. Develop your skills and take them to the next level. **Before applying for a position, select your preferred language from the options available in the top-right corner of this page.** Explore your next opportunity at a Fortune Global 500 company. Discover innovative possibilities, enjoy our enriching culture, and work with talented teams that help you improve every day. We know what it takes to lead UPS into tomorrow: people with an extraordinary combination of skill and passion. If you possess the qualities and drive to lead teams, positions are ready to cultivate your skills and take you to the next level. **Job Description:** **CUSTOMER SERVICE** **EDUCATION:** Completed or incomplete technical and/or university studies in logistics, administration, engineering, or related fields. **EXPERIENCE** * Minimum 1–2 years of experience as administrative staff (e.g., account executive, analyst, etc.) in customs agencies, logistics operators, and/or service companies. * Experience leading teams composed of administrative and operational staff. **ROLE \- PURPOSE** Manage assigned accounts by executing departmental administrative processes, applying defined rules and procedures, to ensure compliance with all processes while maintaining strong customer relationships. **FUNCTIONS AND RESPONSIBILITIES:** This description reflects the essential responsibilities, functions, and competencies of this role. Additional responsibilities and/or duties may be assigned as appropriate. * Ensure timely delivery of monthly billing reports. * Ensure timely delivery of monthly KPIs. * Ensure monthly execution of Customer Service meetings with assigned customers. * Ensure on-time delivery of services offered to each of our customers, per agreed service-level agreements. * Collaborate with Key Account Managers to resolve issues and implement improvements. * Participate with Key Account Managers in resolving Boclaims and CAPAs arising from audits and/or complaints. * Conduct frequent operational inspections and ensure compliance with BPAs. * Coordinate with Laboratory and Transportation departments. * Monitor working hours and attendance of supervised personnel. * Serve as immediate backup for any Customer Service representative or Key Account Manager during their absence. * Apply quality processes. * Other duties not specified herein, as expressly assigned by the employer or direct supervisor. **WORKING CONDITIONS:** * Work location: Punta Hermosa and/or Lurin districts. (Mon–Fri: 8:00 AM–5:48 PM; Sat: 8:30 AM–12:30 PM) \- Full benefits \- General Regime (CTS, bonuses, vacation, etc.) * Commuter buses available: From Plaza Norte and VMT/VES/Lurín. * Base salary negotiable. * Food card provided: S/150.00 **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.
