Customer Logistics Support Executive

Description

Job Summary: We are seeking a Customer Logistics Support Executive to coordinate communication between customers and warehouse operations, providing support and follow-up. Key Highlights: 1. Key role in communication between customers and logistics operations. 2. Active participation in improving customer experience. 3. Focus on support, coordination, and tracking of requirements. We are looking for a **Customer Logistics Support Executive** who will serve as the communication point between our customers and the departments responsible for warehouse operations. **Responsibilities** * Provide support for inquiries related to orders and warehousing. * Coordinate handling of requirements with internal departments. * Track requests and incidents. * Guide customers on services, rates, penalties, and procedures. * Record every interaction and case managed. * Explain platform functionality. * Escalate complex situations. * Participate in initiatives aimed at improving customer experience. **Requirements** * Technical or university degree in Administration, Logistics, Industrial Engineering, Business, or related fields. * Minimum 6 months of experience in customer support, operations, logistics, or customer service. * Intermediate Excel skills. * Proficiency in email, WhatsApp, and digital tools. * Effective communication skills. * Organization and results orientation. * Prior experience in logistics companies, courier services, retail, or e\-commerce is desirable. * On-site availability in SMP. **Conditions** * 7:00 a. m. to 4:00 p. m. * S/ 1,300\. * RxH. * On-site. * San Martín de Porres. Salary: S/.1,300\.00 per month Workplace: On-site employment